A clear next step.

Email sunwoo@secondearth.io for NoteCube support. Include your app version, device and a short description of what happened.

A recording or result needs attention.

Include when the issue happened and any visible error message. Keep the original recording until processing completes. Do not send private audio, passwords or connection credentials in your first message.

A purchase is missing.

Use Restore purchases in NoteCube with the store account that made the purchase. If access is still missing, contact support with the purchase date and store; do not include payment-card details.

Manage your account or AI connection.

Account settings contain deletion and connection controls. You can also begin an account deletion request by email without reinstalling. Cancel a subscription separately in your store.

Hosting a larger event?

Tell us the planned date and attendee count if you need more than 250 attendees. Sharing an event link in a support request should be limited to what is needed to resolve the issue.

sunwoo@secondearth.io ↗